Advice & support
Sales Support
Sales Support forms an important link between sales, internal departments and partners. The team supports commercial processes and ensures practical handling and coordination, so that sales processes can run efficiently.
Support in areas such as:
- Coordination and support of commercial applications
- Processing and following up on internal sales processes
- Support for promotions, introductions and commercial routes
- Coordination between departments and stakeholders
- Support in making sales information available
CAD & 3D Visualization
A clear and attractive presentation is essential in showroom and project environments. The CAD & 3D Visualization team supports with technical drawings and realistic visualizations that can be used in sales processes, project proposals and commercial presentations.
Support in areas such as:
- 2D CAD drawings and technical elaborations
- 3D product and room visualizations
- Support for setups and product combinations
- Visuals for presentations, documentation and product communication
- Consistent processing in accordance with internal guidelines
Service
The Service department supports inquiries and reports around products and makes an important contribution to customer satisfaction within the B2B channel. The service team thinks along solution-oriented lines and ensures structured handling of service processes.
Support in areas such as:
- Product service and warranty
- Technical Support
- Notification management
- Coordination of solutions
- Information
Marketing / Graphic
The marketing and graphics team supports the development of communication tools and monitors the brand image. This team ensures that products are presented professionally and recognizably, both offline and online.
Support in areas such as:
- Brochures, catalogs and product presentations
- Sales materials such as leaflets, POS and data sheets
- Digital content for websites, mailings and campaigns
- Product introductions and promotional resources
- Corporate identity monitoring and consistent brand application
Product Management
The product management team is responsible for managing and developing the assortment and making clear product information available. With this, we support partners in a correct and consistent presentation of products within the sales channel.
Support in areas such as:
- Product information and assortment management
- Specifications, documentation and product positioning
- Support for product launches and changes
- Alignment around assortment and market needs
- Securing quality and consistency within the product offering
ICT
Our ICT department supports the organization in the areas of digital systems, security and continuity. By making processes and tools function reliably, we contribute to efficient cooperation and a stable supply of information to sales and partners.
Support in areas such as:
- Management and support of systems and applications
- User management and access rights
- Process optimization and automation
- Links and data exchange between systems
- Technical support for internal and digital platforms